Our company is a contact service center that can provide quality services to meet all your needs with our well-trained customer service agents offering friendly customer support, tailored solutions, and more. Our line of business are emails, chats and calls. We can also provide reliable 24/7 communications solutions so you don’t have to worry about the productivity of our business. Here are some of the services we can offer:

InstaLine was established September 2022 located at 2/F. St. Francis Square, Julia Vargas Ave. cor. Bank Drive Ortigas Center, Mandaluyong City Philippines, extension offices in Brgy. Luntal, Tuy, Batangas, and 381 San Juan Street, Brgy. 4, Lian Batangas. United Kingdom Office at Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN.

It was founded by Dr. Alvin B. Punongbayan, an educator and businessman. He is a graduate of Doctor of Philosophy in Education major in Educational Management at the Our Lady of Fatima University.

He is also the Director and Editor-in-Chief of InstaBright Publication, and the chairman and founder of the InstaBright International Guild of Researchers and Educators, Inc.
InstaLine is a global BPO solutions provider which caters various specializations such as but not limited to medical, tourism, information technology, finance, real state, and many more.

Vision 
We envision our company to be the center of communication providing quality services through innovation, passion and commitment to excellence.
 
Mission 
To provide quality services for our customers with opportunity and giving them the voice to express their passion and to deliver outstanding experiences.
 
Core Values
  • INtegrity -  know and do what is right
  • Strong time management- working smarter, to get more done in less time – even when time is tight and pressures are high
  • Teamwork- collaborative problem solving leads to better outcomes (Team work makes the dream work)
  • Accountability- embracing and integrating accountability into everything we do, individually and collectively, to honor our commitments and the reputation of our company
  • Loyalty- faithfulness to commitments or obligations
  • INtelligence- provides us the strength and foresight to make the right decisions
  • Excellence-   achieving success or becoming the best

Dr. ALVIN B. PUNONGBAYAN

President/CEO

Mrs. MARILYN D. PALAS

Chief Operating Officer

Ms. MARIA FRELYN D. PUNONGBAYAN

Site Director

Ms. KATHERINE JOY P. ALICAWAY

Chief Financial Officer

Mr. NIKKO C. PANOTES

Human Resource Manager

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